Customer Service Representative

Job Title: Customer Service Representative – Real Estate

A Customer Service Representative in real estate is responsible for handling client inquiries, providing property-related information, supporting sales and leasing teams, and ensuring an excellent client experience. The role requires strong communication skills, patience, and a client-first mindset to resolve issues and guide clients throughout the buying, selling, or leasing process.

Key Responsibilities:

• Respond to phone calls, emails, and in-person inquiries from clients and prospects.

• Provide accurate information about available properties, prices, features, and locations.

• Assist in scheduling property visits and coordinating with sales or leasing agents.

• Follow up with clients after property viewings and maintain a strong customer relationship.

• Handle customer complaints and resolve issues efficiently and professionally.

• Maintain records of customer interactions, leads, and transactions in CRM systems.

• Support the sales and admin teams in document preparation and data entry.

• Coordinate with internal departments to ensure smooth client service delivery.

• Stay informed about market trends and new property listings.

• Assist in organizing real estate events, open houses, or property exhibitions.

Qualifications and Skills:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

• Experience: 1–2 years in customer service; real estate experience is a plus.

Skills:

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving skills.

• Ability to handle complaints with patience and professionalism.

• Proficiency in Microsoft Office and CRM tools.

• Organized and detail-oriented with good time management.

• Good command of language (English ).

• Knowledge of real estate terms and processes is a plus.