Job Description: The Operations Manager oversees the overall day-to-day operations of the company. This includes optimizing internal workflows, ensuring seamless project execution, and coordinating across departments such as Sales, Property Management, Admin, HR, and Customer Service. Key Responsibilities: Oversee and coordinate company operations across all departments. Develop and implement standard operating procedures (SOPs). Monitor and improve internal processes to boost efficiency and reduce costs. Ensure timely delivery of property handovers, maintenance follow-ups, and client support services. Liaise with third-party vendors, contractors, and service providers. Manage internal reporting systems and dashboards. Ensure compliance with real estate laws, regulations, and contracts. Support CEO/Managing Director with strategic and operational decisions. Qualifications and Skills: Bachelor’s degree in Business Administration, Management, or Real Estate. 5–7 years of experience in operations management, ideally in real estate or construction. Strong leadership and organizational skills. Experience with ERP/CRM systems. Strong analytical thinking and performance tracking ability. Fluent in English.
Job Title: Customer Service Representative – Real Estate Job Description: A Customer Service Representative in real estate is responsible for handling client inquiries, providing property-related information, supporting sales and leasing teams, and ensuring an excellent client experience. The role requires strong communication skills, patience, and a client-first mindset to resolve issues and guide clients throughout the buying, selling, or leasing process. Key Responsibilities: Respond to phone calls, emails, and in-person inquiries from clients and prospects. Provide accurate information about available properties, prices, features, and locations. Assist in scheduling property visits and coordinating with sales or leasing agents. Follow up with clients after property viewings and maintain a strong customer relationship. Handle customer complaints and resolve issues efficiently and professionally. Maintain records of customer interactions, leads, and transactions in CRM systems. Support the sales and admin teams in document preparation and data entry. Coordinate with internal departments to ensure smooth client service delivery. Stay informed about market trends and new property listings. Assist in organizing real estate events, open houses, or property exhibitions. Qualifications and Skills: Education: Bachelor’s degree in Business Administration, Marketing, or a related field (preferred). Experience: 1–2 years in customer service; real estate experience is a plus. Skills: Excellent verbal and written communication skills. Strong interpersonal and problem-solving skills. Ability to handle complaints with patience and professionalism. Proficiency in Microsoft Office and CRM tools. Organized and detail-oriented with good time management. Good command of language (English ). Knowledge of real estate terms and processes is a plus.