Customer Service Representative

Company Description

Flomic Global Logistics is a trusted logistics service provider focused on achieving customer satisfaction. We offer comprehensive solutions for all logistics requirements, ensuring each client's needs are met with efficiency and reliability. Our commitment to excellence has made us a respected name in the industry.

JD

·        Handling entire process of Ocean Exports from pickup till it reaches the destination depending on scope of shipments.

·        Getting update from pricing desk and sales person about buying and selling before execution of shipment.

·        Creating jobs in system and maintaining DSR on day to day basis and update to customer.

·        Timely checking for documents with customers for shipping bill filing as well as for SI filing & sharing it with internal CHA team and BL team.

·        Timely updating vessel cut off to customers and SI / AMS / ISF filing.

·        Invoicing, Vendor / co-loader invoice submission in accounts and for FCL timely arranging payment of carrier to avoid LDC (late documentation charges).

·        Taking additional cost approval from customer via Email.

·        Timely solving customers issues and queries.

·        Communicate discrepancies and escalate with manager for appropriate action.

·        Ensure compliance with customer's SOP

·        Ensuring the DSR of all activities with ETA and for CIF / FOB / EXW / FCA shipments are updated & timely update to customers.

·        Communicate with operation team (CFS team) on day to day shipment activities to ensure smooth functioning of operations dept.

·        Coordination with operations team for placement of container for factory/ dock stuffing the cargo.

·        Update all shipment related data in system error free and closing the jobs.

·        Coordination with operations team, shipping line & vendor.

·        Ensure that all shipment should be sailed as per schedule of target vessel.

• ·        Customer satisfaction, and timely update to the customer

Requirements:

Experience of 2-5 years in Sea Export CS handling Nomination/Freehand shipments.

Good understanding of International geography, including Indian Ports as well as ICD's and time zone

In-depth knowledge of INCO-TERMS

Good verbal and written communication.