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Customer Service Representative

Customer Service Representative

0 years

|

0 Lacs

noida uttar pradesh india

Posted:6 hours ago| Platform:

Apply

Skills Required

service support resolve documentation crm content collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Representative

Key Roles and Responsibilities

Resolve support tickets and incoming student complaints within defined timelines.
Attend support-related calls and ensure end-to-end resolution.
Reply to academic or technical doubts on Telegram.
Track and escalate unresolved issues to the concerned internal teams.
Maintain records and documentation of each support case.

Skills Required

Strong spoken and written communication.
Problem-solving mindset with student empathy.
Basic tech proficiency (support tools, CRM, ticketing systems).
High ownership attitude and patience.
Willingness to work across teams (content/ops).

Perks and Remuneration

Competitive salary as per industry standards.
A high-ownership, high-impact role from Day 1.
Fast-track career growth with opportunities to lead the Customer Support vertical.
Collaborative work culture with the founding team.

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