Customer Service Representative

Job Description

Position: Customer Support Executive Location: Mansarovar, Jaipur Experience Required: Minimum 6 months in International BPO Apply: Send CVs to hr4braintech@gmail.com or call 95872 54540 About the Role As a Customer Support Executive in our international BPO team, you’ll be the first point of contact for customers across voice and non‑voice channels (calls, email, chat). Your role is essential in ensuring higher customer satisfaction and fostering long-term loyalty. Key Responsibilities Handle inbound and outbound interactions professionally across phone, email, chat, and other channels. Offer accurate product/service information and resolve customer queries efficiently. Troubleshoot issues and escalate complex cases to relevant teams. Maintain detailed records of all customer interactions in the CRM or ticketing system. Achieve quality metrics and service-level agreements (SLAs) like AHT and CSAT. squadstack.com Provide feedback to improve support processes and update knowledge bases. Collaborate with cross-functional teams (e.g., technical, quality, product) to ensure quick and effective resolutions. Requirements Experience: Minimum 6 months in international BPO, handling customer support voice and/or non-voice processes. Education: High school diploma or graduate (Bachelor’s preferred). Language Skills: Proficient in English (both verbal & written); Hindi desirable. Technical Aptitude: Comfortable with CRM systems, MS Office, and ticketing tools. superworks.com Soft Skills: Strong verbal and written communication, active listening, patience, empathy, and problem-solving acumen. Work Ethic: Ability to work under pressure, handle multiple tasks, and adapt to different time zones or shift patterns. Preferred Additional language proficiency (multilingual support). Prior exposure to international clients or financial domain experience. What We Offer Supportive, dynamic international BPO environment Competitive salary and incentives tied to performance (e.g., CSAT, AHT) Growth opportunities through training, feedback loops, and knowledge base development. Interested? Send your CV to hr4braintech@gmail.com Or contact us at 95872 54540 Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person