Customer Service Representative

Job Description

Company Profile: www.binated.com Job Responsibilities – Strong command over written English (grammatically correct written English) – Customer Support – Assist the customer process and solve Customer queries via email/chat/calls. – Ensuring customer satisfaction through prompt responses and query resolution – Coordinate with internal team for issue resolving & coordination with customer – To ensure that tasks are completed daily and in a timely manner – Respond to customers in tickets issues, follow-ups, etc. – Should be well versed with MS Office Mandatory Requirements Should be ready to work in Night shifts and 5 days working. Should be ready to Work from Office Soft Skills: Excellent verbal and written communication skills Should possess prioritizing and organizing skills Logical and reasoning abilities to take right decisions to resolve customer’s issues. Result oriented who can drive towards stringent targets. Passion for Customer Services and enhancing customer experience Should be punctual and responsible with work Should have the passion to learn and grow Job Type: Full-time Pay: ₹175,000.00 - ₹350,000.00 per year Benefits: Provident Fund Schedule: Fixed shift Monday to Friday Night shift US shift Weekend availability Supplemental Pay: Overtime pay Shift allowance Yearly bonus Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC? What is your current location ? What is your salary expectations? How much experience do you have? Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person