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Customer Service Representative

Customer Service Representative

0 years

|

1 - 3 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

Apply

Skills Required

service upselling recording updating tracking support logistics resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Answering Inquiries:
Responding to phone calls, emails, live chats, or social media messages.
Complaint Handling: Managing customer dissatisfaction with patience and professionalism.
Sales Support: Assisting with reservations, upselling, or cross-selling when appropriate.
Documentation: Recording interactions, updating customer accounts, and tracking service requests.
Proactive Outreach: Following up with customers to ensure satisfaction and prevent future issues.
Team Collaboration: Working with other departments (sales, technical support, logistics) to resolve complex issues.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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