Customer Service Representative

Position Summary
We are looking for a proactive and motivated Outbound Sales & Research Executive to join our team. The role involves outbound calls for abandoned cart conversions, collecting product feedback, and conducting research calls to gather meaningful market and customer insights.

Key Responsibilities

• Make outbound calls to customers with abandoned carts to drive conversions and increase sales.
• Conduct outbound research calls to understand customer preferences, market trends, and competitor insights.
• Collect structured product feedback and customer opinions.
• Maintain accurate records of calls, feedback, and conversion data in the CRM system.
• Follow up on leads and address customer queries to support customer success.
• Collaborate with sales and marketing teams to provide insights that shape business strategies.
• Participate in special outbound calling projects to support business growth as needed.

Desired Skills & Qualifications

• Excellent verbal communication skills with strong persuasion abilities.
• Ability to handle objections professionally and manage rejections with a positive attitude.
• Experience in outbound sales, tele-calling, or market research is preferred.
• Familiarity with CRM or telephony platforms (e.g., Zoho Desk/Voice) is an advantage.
• Strong organizational skills with attention to detail and multitasking ability.
• Team player with enthusiasm, adaptability, and willingness to learn.

Additional Ways This Role Adds Value

• Support lead qualification and appointment scheduling for the sales team.
• Escalate warm leads and high-value feedback to product and sales managers.
• Conduct ongoing market and competitor research calls.
• Participate in product launch or promotional calling campaigns to increase customer engagement.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Language:

• English (Required)

Work Location: In person