Customer Service / Order Management Executive Mysore 1-5 Yrs Exp

Company Description

White Horse Manpower Consultancy P Ltd., established in 2007 and headquartered in Bangalore, is a dynamic consulting firm specializing in BPO, KPO, LPO, and ITeS domains. The company is a preferred vendor for many Fortune 500 clients in the BPO/BPM domain and is now venturing into the Technology domain. With a mission to narrow the gap between talent and opportunities, White Horse Manpower is dedicated to professional placement and talent search services.

Customer Service / Order Management Executive

📍 Location: Mysore (Work from Office)

💼 Experience & CTC:

1+ Years → ₹3.5 LPA

2+ Years → ₹5.5 LPA

🕒 Notice Period: Immediate to 20 Days Only

🗓️ Employment Type: Full-Time | Permanent

🔹 Role Overview:

We are looking for an enthusiastic and customer-focused Customer Service / Order Management Executive to join our operations team in Mysore. The role involves handling order-related queries, ensuring smooth coordination between departments, and maintaining a high level of customer satisfaction.

🔹 Key Responsibilities:

Order Management: Handle customer inquiries regarding orders, shipping, and delivery timelines.

Customer Support: Provide exceptional service via phone, email, and chat, ensuring prompt and accurate resolutions.

Order Tracking & Resolution: Investigate and resolve order discrepancies such as missing or damaged items.

Coordination: Work closely with warehouse, logistics, and shipping teams to resolve order-related concerns efficiently.

Problem Solving: Analyze customer complaints and escalate unresolved issues when necessary.

Process Improvement: Identify and suggest improvements to enhance order management and customer experience.

Data Accuracy: Maintain accurate records and update order details in the system.

🔹 Experience Levels:

JL2A: 1–2 years in Customer Service / Order Management

JL3A: 2–5 years in Customer Service / Order Management

🔹 Required Skills & Competencies:

Excellent communication and analytical skills

Strong attention to detail and ability to multitask

Proficient in Microsoft Office (Excel, Word, Outlook)

Ability to work effectively in a fast-paced and dynamic environment

Fluency in English (written and verbal) is mandatory

📞 Contact Details:

📧 Email: john@whitehorsemanpower.in

📱 WhatsApp (Only): 8884499448