Senior Technical Support Executive

1 - 3 years

0 Lacs

Posted:2 days ago| Platform: Foundit logo

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Work Mode

Remote

Job Type

Full Time

Job Description


Role InformationService Desk (L1) Agent 2ARole Designation Senior Technical Support ExecutiveTo apply call 8884499448/8494849452Mandatory requirement for experienced candidates: ? 12-18 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. ? Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows) ? Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business ? Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. ? Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions ? Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers. ? Basic networking knowledge Time Management Skills ? Being proactive and show the utmost respect for customer's time ? Good time management, ensuring all contacts with customers add value ? Ability to MultitaskTo apply call 8884499448/8494849452

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