Senior Technical Support Executive

As a Senior Technical Support Executive at JiBe, you will be responsible for providing support to vessels and remote offices related to IT hardware and software for office/vessel users. You will assist the Support Team in translating business complexities or issues to internal functional subgroups and vice versa. Your duties will include troubleshooting and diagnosing underlying root causes of issues, managing user administration for JiBe internal access rights, and onboarding new clients" user base. Additionally, you will train ship/office staff on controlling and minimizing communication costs and understand clients" business requirements. Key Responsibilities: - Provide support to vessels/remote offices for IT hardware/software - Translate business complexities/issues to internal subgroups - Troubleshoot and diagnose root causes of issues - Manage user administration and onboard new clients" user base - Train ship/office staff on communication cost control - Understand clients" business requirements - Follow up on internal and external issues - Create and train employees on self-help mechanisms - Compile and forward reports to management - Utilize knowledge in Ship Networks and Windows Administration for remote issue resolution - Conduct day-to-day follow-ups on IT hardware and software issues - Handle JiBe's Implementation team for client configuration and training - Prioritize and manage multiple open issues and tasks Qualifications and Skills: - Any Graduate/B.E. with 3+ years of relevant experience in ERP software, IT, or Maritime Ship Management - Team handling and management experience required - Excellent English writing and non-verbal communication skills - Strong typing skills and problem-solving abilities - Self-motivated, meticulous, and detail-oriented - Shipping knowledge preferred - Good interpersonal and communication skills - Basic networking and cloud services knowledge - Understanding of software and operating systems - Excellent listening and questioning skills - Ability to work well in a team and focus on customer satisfaction,