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WFM Capacity Planning Specialists and Contact Center Agent Scheduling

6 years

0 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

planning scheduling management staffing service forecasting support analyze finance leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Hiring: WFM Scheduler (3–6 Years Exp.) | Salary: ₹6.5–8 LPA | Contact Center Agent Scheduling

Location:

Experience:

CTC:

Workforce Management Scheduler


Hiring: WFM Capacity Planning Specialist | 4–10 Years Exp. | [Bangalore] | Upto 16.5L Salary

About the Role:

Workforce Management (WFM) – Capacity Planning Specialist

Key Responsibilities:

  • Develop and maintain

    capacity planning models and files

    to support workforce optimization.
  • Analyze historical call volume trends, attrition, and productivity to project staffing requirements.
  • Create

    headcount and hiring plans

    aligned with forecasted workload.
  • Collaborate with finance, HR, and operations to align capacity planning with budget and business objectives.
  • Provide capacity-related insights to leadership for decision-making.
  • Ensure all models/files are accurate, scalable, and updated regularly.

    • Call 8494849452 , 9739998585 , 8884499448 

    john@whitehorsemanpower.in

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