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0.0 years

0 Lacs

hyderabad, telangana, india

On-site

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. We are inviting applications for the role of Process Associate - Customer Care Role & Responsibilities: . Handle multiple chats at the same time (3+ Active Chats simultaneously) . Respond to the customer queries & issues in timely manner . Provide solution to the customer basis the available help articles and within the policies . Replicate customers issue and report necessary bugs/suggestions/ideas . Provide excellent services to the customers . Work closely with internal departments to provide the required information/support to the customer . Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer . Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment . Maintain a deep understanding of client process and policies . Upskill to enhance the knowledge time to time and offer support . Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business Qualifications we seek in you . Minimum qualifications o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma) o Freshers are eligible o Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.) o Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques o Preferred pre-requisites: Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Typing speed 40-45 words per minute + 80%+ accuracy . Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Posted 2 days ago

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4.0 - 8.0 years

0 Lacs

maharashtra

On-site

The Linux Engineer (L3) role requires a deep understanding of Unix and Linux Infrastructure, including support for RedHat Enterprise Linux 3,4,5, SUSE 10, and 11 in a DMZ environment. You should possess knowledge in various technologies such as NIS, DNS, FTP, LDAP, RSYNC, Client NFS, Puppet, Email, Browsers, and Email clients. As an L3 level engineer, you must comprehend the critical nature of the job and be able to design and architect enterprise and web-scale hosting platforms. Your responsibilities will include administering application servers, web servers, and databases seamlessly. Additionally, you are expected to have expertise in cloud and virtualization platforms, infrastructure automation, application hosting technologies, DevOps philosophy, Agile methods, and Infrastructure as Code. Your role will involve leading infrastructure and operations using these approaches. You should have a background in server virtualization, IaaS and PaaS cloud, infrastructure provisioning, configuration management tools, and be proficient in scripting using at least one scripting language. Moreover, you should be comfortable with building Linux and/or Windows server systems. Qualifications for this position include a BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent, along with certifications on open source Operating Systems. A minimum of 4 years of experience as a system administrator in Microsoft Server platform and SQL ES is required. Strong scripting skills and experience with automation tools are essential for this role. You will be accountable for leading and completing team work as agreed upon, ensuring the delivery of quality work. The salary for this role is as per market standards. This position falls under the IT Support category in the IT Services & Consulting industry, specifically in the functional area of IT & Information Security. The employment type is Full Time, Contractual.,

Posted 2 weeks ago

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7.0 - 11.0 years

0 Lacs

karnataka

On-site

We are seeking a highly skilled and experienced Over-the-Top (OTT) Subject Matter Expert (SME) to join our dynamic team. As the OTT SME, you will provide strategic and technical leadership across all aspects of our OTT video platform to ensure reliable and high-quality content delivery to our audience. The ideal candidate for this role will possess in-depth expertise in OTT technologies, a strong understanding of industry trends, and a track record of applying best practices to enhance platform performance and drive innovation. You should hold a Bachelor's degree in Computer Science, Engineering, or a related field, along with at least 7 years of hands-on experience in OTT video streaming. Your knowledge should encompass OTT technologies, platforms, and workflows, with proficiency in both frontend and backend OTT ecosystems. Familiarity with video encoding, transcoding, packaging, and delivery formats such as HLS, DASH, and CMAF is essential. Experience with OTT video players and SDKs like JW Player, THEOplayer, and ExoPlayer, as well as cloud-based video streaming services such as AWS Media Services, Azure Media Services, and Google Cloud Media CDN, is required. You should also have a solid understanding of content delivery networks (CDNs), streaming protocols, and digital rights management (DRM) technologies like Widevine, PlayReady, and FairPlay. In this role, you will be responsible for acting as the primary SME or Architect for OTT technologies and platforms, providing technical guidance and support to cross-functional teams, designing and optimizing end-to-end OTT video workflows, troubleshooting technical issues, and evaluating emerging technologies to enhance platform scalability, reliability, and user experience. Furthermore, you will be expected to develop and maintain technical documentation, monitor platform performance, stay updated on industry standards and best practices, collaborate with third-party vendors, and contribute to product roadmaps and long-term strategic planning for OTT initiatives. At GlobalLogic, we prioritize a culture of caring, continuous learning and development, interesting and meaningful work, balance and flexibility, and integrity. As a member of our team, you will have the opportunity to work on impactful projects, grow personally and professionally, and contribute to innovative solutions that shape the world today. Join us at GlobalLogic, a Hitachi Group Company, and be part of our mission to be a trusted digital engineering partner to the world's most forward-thinking companies. Let's collaborate in transforming businesses and redefining industries through intelligent products, platforms, and services.,

Posted 3 weeks ago

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3.0 - 5.0 years

0 Lacs

Gurugram, Haryana, India

On-site

This job is with Moody&aposs, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Moody&aposs, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Minimum 3 year of working knowledge and hands on experience in the following technology areas: Intune, Autopilot, Windows Update for Business etc. Intermediate level expertise on Windows 10/11 and configuring Microsoft applications & browsers. Troubleshooting Windows application/ OS issues Preferred Skills Expertise on compliance policies related to windows desktop environments. Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required. Automation skills - PowerShell, Python along with other programming languages are a plus. Experience in managing MAC devices using Intune Education Qualification And Certifications Bachelors degree in computer science or equivalent area of study. ITIL or any other Industry certifications in relevant areas is a plus. Responsibilities Support daily operations for Windows environments, including hardware, software, Autopilot, Intune, M365, and mobility, while creating relevant operating documentation. Adhere to ITIL processes for incident, change, and problem management. Collaborate with the Security team to ensure compliance with security policies and standards. Analyze metrics, logs, and system alarms for troubleshooting and preventative maintenance, while facilitating major incident restoration calls. Ability to summarize complex technical and business issues to the appropriate audience (technical & non-technical) Independently manage multiple projects and ensure availability outside standard working hours for collaboration with offshore partners. About The Team The Digital Workplace Services Operations?Team works at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines). Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody&aposs Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

Posted 3 weeks ago

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2.0 - 6.0 years

0 Lacs

punjab

On-site

As a professional engaged in 360-degree work for USA clients, you will be responsible for a variety of tasks including accounting, bookkeeping, and monthly bank reconciliation. Additionally, you will handle accounts receivable and assist in new client setup and communication to ensure timely responses to client requests, emails, and other forms of communication. Your role will also involve setting up information in our client's portal. To excel in this position, you should possess knowledge of computer systems, the internet, Microsoft Office, email protocols, web browsers, and Windows operating systems. Proficiency in working with numerical data and a keen attention to detail are essential. Familiarity with business and accounting terminology such as profit, ROI, assets, and liabilities is required. You should also demonstrate the ability to effectively manage your time, meet deadlines, and perform well under pressure. Adaptability, flexibility, and a willingness to embrace change are key traits for success in this role. This is a full-time position with a monthly salary ranging from 15,000.00 to 18,000.00. The benefits package includes health insurance, leave encashment, paid time off, and a provident fund. The work schedule is during the day shift. For the role based in Mandi Gobindgarh, Punjab, reliable commuting or plans to relocate to the area before commencing work are required. The preferred educational background is B.Com, with a minimum of 2 years of experience in accounting. Proficiency in English is preferred, and a certification in Tally is a plus. The work location is in person. For the position located in Khanna, Punjab, reliable commuting or plans to relocate to the area before commencing work are also necessary. A bachelor's degree is required, along with a minimum of 2 years of experience in accounting. Proficiency in English is preferred, and the work will be conducted in person. As a valued member of our team, your dedication and expertise will contribute to the success of our operations and the satisfaction of our USA clients.,

Posted 4 weeks ago

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2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

An Analyst is responsible for reviewing, collating, and verifying information from public sources, customers, and third-parties. This includes conducting Due Diligence analysis on shareholding structures, directors, and business activities of companies worldwide. Subsequently, a Sanctions, Political Exposure, and Adverse Media check is performed on the company and related parties. The Analyst collaborates internally with (Senior) Analysts, Leads, Managers, and the Quality Team at Equiniti KYC Solutions. Externally, there are occasional interactions with Relationship Bankers, AML-Officers, and other client personnel, as well as indirect and direct interactions with clients" customers. Equiniti KYC Solutions focuses on providing comprehensive and cost-effective client due diligence services while ensuring compliance with workflow-embedded rules. The Analyst is responsible for ensuring legibility, accuracy, and consistency of customer and third-party sourced documents, meeting defined turnaround times, and complying with Service Level Agreements. The core duties and responsibilities of an Analyst include performing Due Diligence steps such as researching public sources, analyzing retrieved data, conducting screenings based on name, address, and date of birth, archiving documents and findings, and providing risk recommendations. The Analyst collaborates with senior team members to discuss exceptions, escalate uncertain information, prepare case analyses, monitor deliverables, and contribute to process improvements. Candidates should demonstrate interest and understanding of financial markets, KYC, and legal entities, proficiency in using PCs, office productivity systems, and browsers, as well as possess an academic degree related to economics, finance, law, audit, or compliance. Excellent English language skills are essential, while knowledge of additional languages is advantageous. Effective communication, teamwork, problem-solving, process adherence, and attention to detail are key attributes expected from the successful candidate.,

Posted 4 weeks ago

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12.0 - 16.0 years

0 Lacs

maharashtra

On-site

As an IT Support Executive at Mid-Day Infomedia, you will be responsible for providing top-notch technical assistance to end-users, ensuring seamless operations of IT assets within the organization. With a rich experience of 12 years in technical troubleshooting and domain support, you will play a crucial role in maintaining hardware and software systems across various devices such as printers, laptops, and desktops. Your primary responsibilities will include offering prompt first-level support for hardware and software issues, resolving system problems, network connectivity issues, and printer malfunctions. Moreover, you will be tasked with setting up, configuring, and maintaining computer systems to guarantee optimal performance and security. You will also assist in OS installation, upgrades, patch management, and ensure compliance with IT policies and security protocols. Your expertise in Windows OS, basic networking concepts, and hardware troubleshooting will be pivotal in executing your day-to-day tasks effectively. Additionally, hands-on experience with printer setup, troubleshooting, and maintenance will be beneficial. Your familiarity with remote support tools, ticketing systems, and strong communication skills will aid in providing efficient support to users. Ideally, you should possess a Diploma/Degree in Computer Science, Information Technology, or a related field along with 12 years of relevant experience in IT support or desktop engineering roles. An added advantage would be a basic understanding of Active Directory, DNS, DHCP, and experience in supporting antivirus software, backup tools, and cloud-based email systems. If you are a proactive and skilled IT professional seeking a challenging role in Mumbai - Bandra East, this opportunity at Mid-Day Infomedia is tailor-made for you. Join us in our mission to ensure uninterrupted IT operations and user satisfaction through your technical expertise and user-friendly approach.,

Posted 1 month ago

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3.0 - 6.0 years

5 - 9 Lacs

Hyderabad, Telangana, India

On-site

Required Skills/Experience 3 to 6 years of experience designing and/or developing web based applications using React Native,Node.js, React.JS and Hybrid Mobile Development, Bootstrap, Javascript for mid level Strong IOS and Android experience Very well understanding of React Native, Javascript, Browsers, Mobile platforms, real time Good experience with React Native Hands on experience developing responsive web applications Ability to learn alternative technologies based on need Experienced in product development lifecycle (prototyping, hardening, testing Skills/Experience : Experience with NoSQL databases such as MongoDB, Cassandra Eagerness to participate in product functional and user experience designs Excellent group facilitation and communication skills (both verbal and written) Familiarity with other popular Javascript libraries and frameworks such as ReactJS, VueJS Familiarity with i18n, latest trends in UI and UX designs Experience with implementation of payment gateways applicable in different countries.

Posted 1 month ago

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1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Service Desk Technician Level 1 at MarketStar, you will play a crucial role in providing exceptional technical support to employees and clients across global offices. Your primary responsibility will be to serve as the initial point of contact for end-users seeking technical assistance, whether through phone, email, or in-person interactions. Your dedication to technology, continuous learning, and outstanding customer service will be essential in delivering effective support for hardware, software, and network-related issues. Key Responsibilities: - Act as the first line of support for end-users seeking technical assistance via various channels. - Provide timely and courteous support for hardware, software, and network issues. - Log and manage incidents and service requests accurately using the TechServices ticketing system. - Troubleshoot and resolve issues related to Windows, Mac, and Chrome operating systems, Microsoft Office Suite, and basic networking. - Conduct hardware diagnostics, repairs, upgrades, imaging, and deploying new devices. - Assist with user account management, including password resets and Active Directory updates. - Maintain and track IT inventory for accurate asset management. - Support onboarding and offboarding processes by preparing and recovering computer equipment. - Escalate unresolved issues to appropriate IT support team members while ensuring a positive user experience. - Contribute to the documentation of support procedures and knowledge base articles. - Perform any other duties as assigned by TechServices leadership. Qualifications & Skills: - Pursuing or holding IT certifications such as CompTIA A+, Network+, or Security+ (preferred). - Basic knowledge of Windows, Mac, Chrome OS, Microsoft Office 365, and fundamental networking concepts. - Familiarity with Active Directory, file servers, and backup solutions is advantageous. - Strong analytical and problem-solving skills with keen attention to detail. - Excellent verbal and written communication skills, including technical documentation. - Ability to provide high-quality customer service with professionalism and empathy. - Self-motivated with effective time management skills and task follow-through. - Capable of working independently and collaboratively in a fast-paced environment. Must Have Skills: - Strong troubleshooting knowledge of Windows & Mac OS, Microsoft Office suite, Browsers, VPNs, network, printers, and peripherals. - Experience with ITSM and ITAM tools for ticket and inventory management. - Analytical and problem-solving capabilities. - Ability to work independently, prioritize tasks, and manage multiple assignments in a dynamic setting. - Willingness to work in rotational shifts, including 24/7 availability. Join the TechServices team at MarketStar and be part of a culture that values exceptional customer service and continuous improvement. If you are passionate about IT support and eager to grow your career, apply now to become a valuable member of our dynamic team. What's in it for you - Continuous learning and entrepreneurial growth mindset. - Employee-centric benefits plan, including comprehensive health insurance, generous leave policy, well-being sessions, and work flexibility. - Opportunity to work with leading global brands and homegrown leaders. - Customized training programs for personal and professional development. - Equal opportunities employer advocating for diversity in the workforce. Please note that this job description provides essential information about the role's scope and is not exhaustive. Responsibilities may evolve to meet business needs over time. If you are ready for this exciting opportunity, hit the Apply Now button and take the next step in advancing your IT career at MarketStar.,

Posted 1 month ago

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6.0 - 12.0 years

0 Lacs

karnataka

On-site

As a QML Developer at LGSI in Bangalore, you will be utilizing your advanced knowledge of QT, QML, and JavaScript, along with your proficiency in C and C++. Your experience with MVC design pattern, unit and integration testing, as well as working with Flutter will be crucial in this role. A good understanding of web performance and the functioning of browsers and DOM will also be beneficial. Your responsibilities will include participating in code reviews to ensure code quality and sharing knowledge with the team. Your expertise in Embedded C++, QT, QML, Linux, and Flutter will be essential for success in this role. With 6-12 years of professional experience, you will be a valuable addition to our team, contributing to the development of innovative solutions in a collaborative environment.,

Posted 1 month ago

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0.0 years

1 - 1 Lacs

Chennai

Work from Office

Job Summary:We are looking for a proactive and eager-to-learn IT Support Engineer (Fresher) to join our IT team. This role is ideal for recent graduates who possess basic knowledge of operating systems, networking, computer hardware, and software. You will assist in providing technical support and ensuring the smooth functioning of the companys IT infrastructure. Key Responsibilities: Provide first-level technical support to employees for hardware, software, and network-related issues. Assist in installing and configuring operating systems (Windows/Linux) and commonly used software. Support the setup and maintenance of desktops, laptops, printers, Antivirus and other devices. Troubleshoot basic hardware faults and software problems. Assist in monitoring network connectivity and troubleshooting basic network issues (LAN, Wi-Fi). Maintain IT inventory and keep records up to date. Collaborate with senior IT team members to escalate and resolve complex issues. Document support requests, solutions, and updates. Required Skills & Qualifications: Bachelors degree in computer science, Information Technology, or related field (or final-year students awaiting results). Basic understanding of: Operating systems (Windows, Linux basics) Networking concepts (IP address, LAN/WAN, DNS, DHCP) Computer hardware components Common office software (MS Office, browsers) Strong interest in IT support and troubleshooting. Good communication and interpersonal skills. Ability to learn quickly and follow instructions. Positive attitude and willingness to take initiative.

Posted 2 months ago

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