Customer Service & Operations Delivery Manager HR, AVP

• Take on a new role, where you’ll be leading key projects and working closely with our functions to deliver strategic platform deployments
• You’ll be collaborating with colleagues across the bank, making sure that delivery is in line with operational requirements and aligned to our customer and business needs.
• This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
• We're offering this role at Associate vice president
  

Your Responsibilities Will Include

• Supporting technology partners to drive system improvements and the resolution of defects and incidents
• Helping to translate business requirements into functional designs, and writing business requirements or business cases to create appropriate documentation
• Assisting with producing relevant policy related reports and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
• Acting as an internal consultant to enable and inform effective standards, processes and controls
  

Additionally, You’ll Have

• Strong knowledge of operations, process management and products
• The ability to develop business and technical architectures
• A background in technology governance
• An understanding of internal and external regulatory frameworks
• The candidate should have relevant experience in the HR operations area, especially onboarding areas
• Experience in managing a team for at least 1 year