Customer Service & Operations Delivery Manager HR, AVP

Join us as a Customer Service & Operations Delivery Manager

• Take on a new role, where you’ll be leading key projects and working closely with our functions to deliver strategic platform deployments
• You’ll be collaborating with colleagues across the bank, making sure that delivery is in line with operational requirements and aligned to our customer and business needs.
• This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
• We're offering this role at Associate vice president

What you'll do

As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After leading the analysis of how changes to the operating model will impact procedures, you’ll be driving recommendations, providing business system support and managing communication with the business.

Your responsibilities will include:

• Supporting technology partners to drive system improvements and the resolution of defects and incidents
• Helping to translate business requirements into functional designs, and writing business requirements or business cases to create appropriate documentation
• Assisting with producing relevant policy related reports and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
• Acting as an internal consultant to enable and inform effective standards, processes and controls

The skills you'll need

We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.

Additionally, you’ll have:

• Strong knowledge of operations, process management and products
• The ability to develop business and technical architectures
• A background in technology governance
• An understanding of internal and external regulatory frameworks
• The candidate should have relevant experience in the HR operations area, especially onboarding areas
• Experience in managing a team for at least 1 year