Customer Service - Ocean Export

Job Location :

Experience:

Candidates desired profile :

• Candidate should have go - getter attitude
• Having relevant work experience in Freight Forwarding industry in Ocean Export is mandatory.

• Handling entire process of Ocean Exports from pickup till it reaches the destination depending on scope of shipments.
• Getting update from pricing desk and sales person about buying and selling before execution of shipment.
• Creating jobs in system and maintaining DSR on day to day basis and update to customer.
• Timely checking for documents with customers for shipping bill filing as well as for SI filing & sharing it with internal CHA team and BL team.
• Timely updating vessel cut off to customers and SI / AMS / ISF filing.
• Invoicing, Vendor / co-loader invoice submission in accounts and for FCL timely arranging payment of carrier to avoid LDC (late documentation charges).
• Taking additional cost approval from customer via Email.
• Timely solving customers issues and queries.
  Communicate discrepancies and escalate with manager for appropriate action.
• Ensure compliance with customer's SOP
• Ensuring the DSR of all activities with ETA and for DAP / DDP / DDU shipments are updated & timely update to customers.
• Communicate with operation team (CFS team) on day to day shipment activities to ensure smooth functioning of operations dept.
• Coordination with operations team for placement of container for factory/ dock stuffing the cargo.
• Update all shipment related data in system error free and closing the jobs.
• Coordination with operations team, shipping line & vendor.
• Ensure that all shipment should be sailed as per schedule of target vessel.
• Customer satisfaction, and timely update to the customer

If interested and having relevant experience kindly share your update resume on hr6@flomicgroup.com

Thanks & Regards

Sanjanaa Gopinath | Executive - HR

Mobile: 9653263713