Customer Service Manager

Company Description

Tetramind Asia is an advertising agency in Hyderabad with a focus on disruptive ideas expressed through design for local, national, and global clients. As a team of enthusiasts, we take on challenging projects that showcase our creative drive and dedication. Our evolution from outdoor advertising to branding and design reflects the diverse skills and talents of our team.

Role Description

We are looking for an experienced, passionate, and creative Social Media Manager to join our team. As a Social Media Manager, you will be responsible for developing and implementing our Social Media strategy for all our clients.

CTC: Upto 4.5Lpa

Job Description

• Daily client communication in order to take requirements and deliver deliverables on time.
• Work with Graphic designers and get the creative and collateral work done.
• Analyze customer expectations according to past social media activity
• Develop social media campaigns
• Define KPIs for social media campaigns
• Update social media content across all channels
• Engage with customers and followers
• Use social media marketing tools such as Buffer and Hootsuite, etc.
• Monitor campaigns and analyzes data obtained
• Establish relationships with social media influencers to develop a strong network
• Develop content or get it done by content developers
• Keep an eye on social media trends
• Communicate effectively to all stakeholders including senior management and content developers

Skills and Qualifications

• Experience in creating social media strategies
• Knowledge of best practices for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, etc.
• Excellent verbal and written communication skill
• Craft engaging content
• Organized and able to multitask