Customer Service Manager

Role Description

This is a full-time on-site role for a Customer Service Manager based in Mumbai. The Customer Service Manager will lead efforts to ensure outstanding customer satisfaction by managing and resolving customer inquiries, complaints, and feedback in a timely manner. They will design and implement effective customer service processes, train and supervise team members, analyze customer service metrics, and identify areas for improvement to enhance overall service delivery. The role also involves collaborating with other departments to optimize customer experience and ensure seamless support operations.

Qualifications

• Proven skills in Customer Satisfaction and Customer Service Management
• Experience in Customer Support and strong Communication abilities
• Strong Analytical Skills to evaluate customer feedback and service efficiency
• Leadership and team management skills
• Exceptional problem-solving and conflict resolution capabilities
• Proficiency in customer service tools and CRM software is a plus
• Bachelor’s degree in Business Administration, Communication, or a related field