Customer Service Manager

Manager - VIP Service (aka

Bengaluru | 5-8 Yrs Experience | MBA Preferred (but swagger > stamp)

What s This All About

Manager - VIP Service

You ll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You ll own outcomes, not just outputs. Real connections > cold conversions.

3+ years or more

What You ll Do (Like a Pro)

Read Between the Lines

Build Love without Friction

Lead like You Actually Care

Make Tech Work

Run It Like a Founder

Turn Tough Days around

Who You Are

Customer-first, always : You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.

Builder energy : You love creating order from chaos, designing systems, and making things better constantly.

People whisperer + Data junkie : You manage with heart and with numbers. EQ + IQ = You.

one solid 3+ year stint

Pressure-tester : You ve done hard things, and you re better for it. Deadlines don t scare you. Fire drillsYou bring the extinguisher and the pep talk.

What You ll Get

A mission with meaning : You re not selling socks. You re helping people find soulmates.

Speed, not red tape : We move fast, we fix fast, and we don t do politics.

Autonomy + Accountability : Your zone, your team, your growth story.

Insane learning curve : High-growth org. High-responsibility role. High-reward journey.

Tribe of doers : Smart, kind, purpose-led teammates who will have your back (and push you forward).

Job Types: Full-time, Permanent

Experience:

• customer service manager: 8 years (Required)
• B2C : 8 years (Required)
• Advance Excel: 8 years (Required)

Language:

• English (Required)

Location:

• Koramangala, Bengaluru, Karnataka (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person