Customer Service Manager

Role Overview: As a Customer Service Manager for a premium lightweight jewelry manufacturer in Kolkata, you will be responsible for supervising the daily operations of the customer service department. Your main role will involve ensuring customer satisfaction, addressing customer support queries, resolving issues efficiently, and overseeing a team of service representatives. Additionally, you will need to analyze customer service metrics and devise strategies to improve service quality. Key Responsibilities: - Oversee daily operations of the customer service department - Ensure customer satisfaction by addressing customer queries and resolving issues promptly - Manage and lead a team of service representatives - Analyze customer service metrics to identify areas for improvement - Implement strategies to enhance service quality - Utilize strong analytical skills to interpret data effectively - Demonstrate excellent communication skills, both verbal and written - Showcase proven leadership and team management abilities - Handle stressful situations with composure and exhibit strong problem-solving skills - Utilize experience with CRM software to your advantage Qualifications Required: - Proficiency in Customer Satisfaction, Customer Service Management, and Customer Support skills - Strong Analytical Skills with the ability to interpret data effectively - Excellent Communication skills, both verbal and written - Proven leadership and team management abilities - Capability to handle stressful situations and exhibit problem-solving skills - Experience with CRM software is an advantage - Bachelor's degree in Business Administration, Management, or a related field (Note: No additional details about the company were provided in the job description),