As a Finance and Admin Operations Manager at Healthfab, you will play a crucial role in managing the financial health and administrative functions of the company. Your responsibilities will include: - **Accounting & Compliance** - Lead end-to-end accounting, audits, tax filings, and statutory compliances - Stay updated with Indian accounting standards, GST, TDS, MCA, PF, ESIC, and other regulations - Respond timely to business, financial, and regulatory queries - **Cash Flow & Treasury** - Manage working capital, optimize cash flows, and maintain financial health - **Reporting & Analysis** - Drive monthly, quarterly, and annual financial reporting - Coordinate with external partners like auditors, legal advisors, tax consultants - Systematic record-keeping of financial reports and invoices - Drive finance tech adoption (Tally/Zoho/ERP) and process digitization - **Strategic Financial Planning** - Participate actively in budgeting, forecasting, and financial planning processes - Support founders with key financial insights and decision-making - Prepare MIS, board reports, investor updates, and cash flow statements - **Administrative Activities** - Ensure strong internal controls and governance practices across operations - Manage end-to-end documentation and record-keeping for compliance and audits - Oversee day-to-day office administration to ensure smooth functioning - Serve as the go-to person for all official paperwork, coordination, and operational tasks - Assist with onboarding processes for new employees and vendors, ensuring timely documentation and support - Handle banking relationships and regulatory audits **Key Requirements:** - **Educational Background:** B.Com / M.Com / MBA (Finance) or relevant finance degrees with a strong grounding in accounting principles, tax, compliance, and financial reporting. - **Experience:** 5+ years of post-qualification experience in handling end-to-end accounts, finance, and admin functions in a growing Startup or a mid-sized company. Familiarity with startup culture and a fast-paced environment is preferred. Bonus points if you've worked with e-commerce/D2C brands! **Core Competencies:** - Trustworthy, detail-oriented, and process-driven - Analytical mindset with a bias for action - Good communication and collaboration skills This is a full-time on-site role based out of our office located in Singasandra, Bengaluru. Join us in our mission to revolutionize menstrual health and sustainable apparel categories at Healthfab.,
Company Description Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team. Role Description This is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience. Key Responsibilities: Manage and Lead a team of Customer Service Executives Handle incoming and outgoing customer calls, emails and messages as needed Upsell and Cross-sell personal hygiene products over a phone call to prospecting customers Empathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfaction Assist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels. Maintain a high level of product knowledge to effectively address customer queries. Use CRM software to manage and track customer interactions and issue resolution. Monitor KPIs and ensure the team is delivering as per set standards. Collaborate with cross-functional teams to escalate and resolve issues quickly. Adhere to company policies and procedures while delivering exceptional customer service. Key Requirements: Educational Background: Bachelor’s degree in a relevant field is preferred Experience: 3+ years of proven experience in Customer Service role is a must Basic computer skills is a must Experience with a D2C brand is preferred Customer Service Team Lead or Managerial experience preferred Familiarity with a CRM software and Shopify is preferred Work Location: Full-time on-site from our office located in Singasandra, Bengaluru Core Competencies: Excellent verbal and written communication skills in English, Hindi Conversational ability in South Indian regional languages preferred Ability to empathize with customers and provide appropriate support Strong problem-solving and decision-making skills Ability to multi-task and work under pressure in a fast-paced environment Ability to manage a team and collaborate effectively with colleagues Positive attitude and willingness to learn and grow in a dynamic industry Candidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly!