Customer Service Manager

As a Customer Service Manager at our premier lightweight jewelry manufacturing company, you will play a pivotal role in ensuring the utmost satisfaction of our customers. Based in Kolkata, this full-time on-site position will require you to oversee the daily operations of our customer service department, manage a team of service representatives, and address customer support queries promptly and efficiently. Your responsibilities will also include resolving customer issues, analyzing customer service metrics, and devising strategies to enhance service quality. To excel in this role, you should possess a strong foundation in customer satisfaction, customer service management, and customer support skills. Your ability to interpret data through strong analytical skills will be crucial in making informed decisions. Effective communication, both verbal and written, is essential for engaging with customers and leading your team successfully. Demonstrated leadership skills, along with experience in team management, will enable you to drive your team towards achieving excellence in customer service. Your proficiency in handling stressful situations with ease and employing problem-solving skills will be highly valued in this role. Familiarity with CRM software is considered advantageous. A bachelor's degree in Business Administration, Management, or a related field will provide you with the necessary academic background to thrive in this dynamic and customer-centric position.,