Customer Service Executive

Key Responsibilities:

● Precision and Detail Orientation: Ensure all tasks are executed with the highest level of accuracy. Review and analyze data, reports, and other materials for completeness and correctness.

● Pressure Management: Maintain composure and efficiency when working under tight deadlines or in high-stress situations.

● Reliability: Consistently meet deadlines and commitments. Be present and ready to perform tasks as required.

● Multitasking: Handle multiple tasks simultaneously, prioritize effectively, and ensure timely completion of all assignments.

● Product Knowledge: Develop and maintain an in-depth understanding of our products, features, benefits, and applications. Assist clients and team members by providing detailed product information and insights.

● Customer Service: Engage with customers professionally, respond to inquiries promptly, and resolve issues efficiently. Foster positive relationships with clients to ensure satisfaction and loyalty.

● Communication Skills: Articulate ideas clearly and persuasively, both verbally and in writing. Collaborate effectively with internal teams, stakeholders, and external partners.

● Flexibility: Adapt to varying work schedules, including rotational shifts and occasional travel as required for B2B engagements.

Qualifications:

● Proven experience in a similar role or industry.

● Exceptional attention to detail and accuracy.

● Ability to work effectively under pressure.

● Demonstrated multitasking capabilities.

● Outstanding customer service and verbal communication skills.

● Flexible availability, including rotational shifts and B2B travel requirements.

Job Type: Full-time

Pay: ₹300,000.00 - ₹420,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person