Customer Service Executive

Job Title:

About Kaya Clinic

Kaya Clinic is India's leading chain of dermatology and beauty clinics, known for its advanced skincare, haircare, and aesthetic solutions. We are committed to providing personalized, safe, and effective treatments through expert dermatologists and cutting-edge technology.

Job Summary

Customer Service professional

Key Responsibilities

• Greet and assist clients warmly at the clinic and over calls.
• Manage customer appointments, scheduling, and follow-ups efficiently.
• Handle client inquiries, service feedback, and ensure high satisfaction levels.
• Coordinate with dermatologists, therapists, and internal teams for smooth service delivery.
• Maintain accurate client records and billing details.
• Handle escalations and resolve client concerns with professionalism.
• Support clinic sales by promoting Kayas treatments and products.
• Ensure the clinic ambience and service standards align with Kayas brand image.

Requirements

• Minimum 8 years

  of experience in customer service, preferably in the

  healthcare, salon, or hospitality

  industry.
• Excellent

  communication and interpersonal skills

  .
• Strong problem-solving and client-handling abilities.
• Proficiency in

  MS Office and CRM software

  .
• Ability to work under pressure and manage multiple clients simultaneously.

• Should be an immediate joiner.

• Rotational weekly offs (including weekends).

Benefits

• Competitive salary and performance incentives.
• Opportunity to work with India's top dermatology and aesthetics brand.
• Professional growth and skill development in client management.
• Employee discounts on Kaya services and products.

Work Schedule

• 6 days working (rotational weekend off)

• Timings:

  10AM-7PM