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Customer Service Executive

Customer Service Executive

Unilever

0 years

6 - 8 Lacs

chennai

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

service planning drive forecasting analyze forecast data analytics collaboration finance communication measurement estimate inventory volatility

Work Mode

On-site

Job Type

Part Time

Job Description

ob Description:

Job Title: Customer Service Executive

Work Level: WL1B/WL1C

Work Location: Chennai Regional Office

Line Manager: Thiruppathi A

MT Demand Planning under Availability Position: WL1B

Purpose of the role:

To own, drive and facilitate 3TDP & V1 forecasting for organized trade (MT & Ecom)

Main responsibilities:

Analyze sales pattern & QGP and create a 3TDP & V1 forecast construct at base pack-customeraccount-Depot level
Conscious decision making on up lifts/downward impact basis inputs from Brand, CD & Supply planning Team
Managing complexities of channel behaviors, vulnerabilities, seasonality category ambition vs channel reality
Event Planning (Big Day, BBD and Public Holiday etc.)
Analyze forecast accuracy and bias and understand reasons for losses. Identify and implement process enhancements including use of advanced statistical forecasting tools to improve these KPIs
Periodical review of QGP/3TDP forecast and drive continuous improvement
Apply advanced data analytics skills to share valuable business insights
Coordinate monthly 3TDP & V1 process to drive key business decisions
Champion changes in current processes to drive simplification
Partner with MT Customer teams for short term forecasting
Cross-functional collaboration with Brand, CM, CD, Supply Planning,

Customer Service, Category/Channel Finance teams

Effective communication with relevant stakeholders to drive alignment on Monthly demand plans at Depot Cut

Key KPIs/ Outcomes:

Forecast Accuracy and Forecast Bias measurement at most granular level
Drive Depot level estimate hygiene for Best-in-class availability and reduce inventory/cost
Extreme Bias & Volatility reduction

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