Customer Service Executive

ti Steps

3 - 6 years

4 - 7 Lacs

hyderabad chennai bengaluru

Posted:10 hours ago| Platform:

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Skills Required

customer relationship customer support bpo customer service customer care customer handling inbound process inbound customer service customer service cse inbound calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

Customer Service Executive

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chat inquiries promptly and professionally.
Provide accurate information about products, services, and policies.
Resolve customer complaints or escalate issues to the appropriate department when necessary.
Maintain customer records by updating account information in CRM systems.
Follow up on customer interactions to ensure satisfaction and issue resolution.
Achieve set performance targets including response time, customer satisfaction scores, and call handling efficiency.
Collaborate with internal teams (sales, technical support, operations, etc.) to improve service delivery.
Identify opportunities to upsell or cross-sell products and services where appropriate.

Key Skills:

Customer Relationship Management
Effective Communication
Complaint Handling
Time Management
Multitasking
Empathy & Patience

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