0 years

1 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Executive to handle customer calls, solve queries, provide information, and ensure excellent service. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer concerns professionally.

Key Responsibilities:

  • Make outbound / receive inbound calls to assist customers with queries and issues.
  • Provide accurate information about products/services and ensure customer satisfaction.
  • Handle customer complaints politely and professionally; escalate complex issues to seniors.
  • Maintain records of customer interactions, feedback, and follow-ups in CRM/software.
  • Achieve daily/weekly call targets and service quality standards.
  • Build and maintain positive relationships with customers.
  • Follow company policies, scripts, and call etiquettes during customer interaction.

Required Skills & Qualifications:

  • Minimum Qualification: 12th Pass / Graduate .
  • Excellent verbal communication in Hindi and English (additional regional languages is a plus).
  • Basic computer knowledge and typing skills.
  • Good listening skills, patience, and problem-solving ability.
  • Prior experience in customer service / telecalling (preferred but not mandatory).
  • Ability to work in rotational shifts (if applicable).

Salary & Benefits:

  • Salary: 12000-15000 per month
  • Incentives based on performance
  • Training and career growth opportunities
  • Friendly and supportive work environment

Working Hours:

  • Working hours—9:30 AM to 6:30 PM.
  • Week off— Sunday Fixed Off/Rotational Off.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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