Job Title: Delivery Operations Coordinator Company: Cravin Ventures Pvt. Ltd Location: Churchgate, Mumbai, Maharashtra, India Job Summary: We are seeking a highly organized and detail-oriented Delivery Operations Coordinator to play a crucial role in ensuring the smooth and efficient execution of Cravin By Andy - To Go, retail store in Mumbai. This role involves coordinating between various stakeholders, including delivery partners, customers, and internal teams, to optimize delivery processes, resolve operational challenges, and maintain high service standards. The ideal candidate will be a proactive problem-solver with excellent communication and coordination skills, capable of working in a fast-paced and dynamic environment. Responsibilities: Delivery Partner Coordination: Serve as a primary point of contact for delivery partners, addressing their queries and resolving operational issues promptly and efficiently. Assist with the onboarding process for new delivery partners, ensuring they have the necessary information and resources. Monitor delivery partner performance and adherence to company guidelines. Communicate important updates, policy changes, and operational procedures to the delivery partner fleet. Manage delivery partner incentives, payouts, and grievance resolution. Order Management & Dispatch: Monitor the flow of orders and ensure timely and accurate dispatch to delivery partners. Utilize dispatch software and tools to optimize delivery routes and assign orders effectively. Track the status of deliveries and proactively address any potential delays or issues. Coordinate with restaurants/merchants and customers to ensure smooth order fulfillment. Operational Efficiency & Problem Solving: Identify and analyze operational bottlenecks and inefficiencies, proposing and implementing solutions for improvement. Troubleshoot delivery-related issues, including order discrepancies, delivery delays, and customer complaints. Escalate complex issues to the appropriate internal teams for resolution. Maintain accurate records of delivery operations, incidents, and resolutions. Communication & Stakeholder Management: Maintain clear and effective communication with delivery partners, customers, and internal teams (e.g., customer support, tech support). Provide regular updates to stakeholders on delivery status and any potential disruptions. Foster positive relationships with delivery partners and other stakeholders. Reporting & Analysis: Generate reports on key delivery metrics, such as on-time delivery rates, delivery partner performance, and issue resolution times. Analyze data to identify trends and areas for operational improvement. Assist in the preparation of operational performance reports for management. Compliance & Safety: Ensure delivery operations comply with company policies, safety regulations, and local laws. Communicate safety guidelines and best practices to delivery partners. Report any safety incidents or concerns. Qualifications: Bachelor's degree in any discipline. 1 year of experience in operations, logistics, customer service, or a related field, preferably within the delivery or e-commerce industry. Strong organizational and time-management skills. Excellent communication (both written and verbal) and interpersonal skills. Proven ability to problem-solve and make decisions under pressure. Proficiency in using computers and various software applications, including MS Office Suite (Excel in particular). Familiarity with dispatch software or logistics management systems is an advantage. Ability to work in a fast-paced and dynamic environment. Strong attention to detail and accuracy. Ability to work independently and as part of a team. Fluency in English and Hindi. Knowledge of Marathi would be an added advantage given the location in Mumbai. Personal Attributes: Proactive and resourceful. Customer-focused and solution-oriented. Calm and composed under pressure. Strong work ethic and a sense of responsibility. Adaptable and flexible to changing priorities. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per year Work Location: In person
Location: Churchgate Key Responsibilities: Food Preparation: Assists in the washing, peeling, chopping, and preparation of a wide range of fresh fruits, vegetables, grains, legumes, nuts, and seeds. Prepares ingredients for vegan protein sources (e.g., tofu, tempeh, lentils, chickpeas). Assists in the preparation of healthy sauces, dressings, dips, and marinades using fresh, wholesome ingredients. Learns and applies various cooking methods suitable for healthy and vegan cuisine (e.g., steaming, grilling, roasting, sautéing with minimal oil, raw food preparation). Portion ingredients accurately according to recipes and specifications. Kitchen Operations: Maintains a clean and organized workstation throughout the shift, adhering to strict hygiene standards. Assists with receiving and storing food deliveries, ensuring proper rotation (FIFO - First In, First Out) and labeling. Learns to operate and maintain kitchen equipment safely and efficiently. Assists in general kitchen duties as required, including dishwashing, cleaning floors, and sanitizing surfaces. Recipe Adherence & Quality Control: Follows recipes precisely to ensure consistency in taste, texture, and presentation of vegan and healthy dishes. Learns about common food allergies and dietary requirements, ensuring cross-contamination is avoided. Assists in tasting and evaluating dishes to ensure quality and adherence to healthy/vegan standards. Learning & Development: Actively seeks to learn new culinary techniques and expand knowledge of vegan and healthy ingredients. Asks questions and takes initiative to understand kitchen processes and procedures. Responds positively to feedback and strives for continuous improvement. Attends training sessions and workshops as required. Teamwork & Communication: Works collaboratively with all kitchen staff to ensure smooth service and efficient operations. Communicates effectively with senior chefs regarding tasks, challenges, and progress. Maintains a positive and professional attitude within the kitchen. Qualifications & Skills: Essential: Basic culinary training or enrollment in a culinary program is highly desirable. Proven passion and interest in vegan, vegetarian, and healthy food. Basic understanding of food safety and hygiene principles (e.g., HACCP). Ability to follow instructions accurately and work independently when required. Strong attention to detail and organizational skills. Ability to work in a fast-paced, demanding environment. Good communication and interpersonal skills. Physical stamina to stand for long periods and lift moderate weights. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Work Location: In person
Key Responsibilities: Food Preparation: Assist with basic food preparation tasks such as washing, peeling, chopping, slicing, dicing, and portioning vegetables, fruits, grains, legumes, and other plant-based ingredients. Prepare and portion ingredients according to recipes and the chef's instructions. Learn and accurately follow vegan recipes, ensuring consistent quality and taste. Assist in the preparation of various vegan dishes, including salads, sandwiches, bowls, baked goods, sauces, and other menu items. Help with mise en place (preparation of ingredients and equipment) for all kitchen stations. Cooking and Plating: Under supervision, perform basic cooking tasks such as boiling, steaming, sautéing, baking, and grilling plant-based ingredients. Assist with the plating and presentation of dishes, ensuring adherence to the cafe's standards. Learn and understand cooking temperatures and techniques specific to vegan ingredients. Kitchen Operations and Hygiene: Maintain high standards of cleanliness and hygiene in the kitchen at all times. Clean and sanitize workstations, kitchen equipment, utensils, and dishes regularly throughout the shift. Assist with washing dishes, pots, and pans, either manually or using dishwashing equipment. Properly store and label all food items, ensuring correct temperatures and rotation (FIFO - First In, First Out). Monitor stock levels on your section and communicate shortages to senior chefs. Assist with receiving and storing deliveries, ensuring proper organization and quality control. Adhere to all food safety and health regulations, including temperature checks and allergen protocols (specifically for common vegan allergens like nuts, soy, and gluten). Report any equipment malfunctions or safety hazards to a senior chef immediately. Teamwork and Development: Work collaboratively with all kitchen staff to ensure smooth and efficient service. Communicate effectively with senior chefs and colleagues regarding tasks, issues, and needs. Show eagerness to learn and take initiative in understanding various kitchen roles and vegan culinary techniques. Attend all required training sessions and team meetings. Be punctual and maintain a high standard of personal hygiene and uniform. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Work Location: In person
Beverage Preparation: Prepare and serve a wide variety of hot and cold beverages, including espresso-based drinks (lattes, cappuccinos, Americanos), matchas, teas, smoothies, and other specialty drinks, adhering to established recipes and quality standards. Operate and maintain coffee machines, grinders, blenders, and other brewing equipment efficiently and safely. Master espresso extraction, milk texturing, and basic latte art. Understand different coffee beans, roast profiles, and brewing methods to provide informed recommendations to customers. Adjust grinder settings and brewing parameters as needed to ensure consistent quality. Online Order Service & Sales: Greet customers warmly, take orders accurately, and process payments using a Point-of-Sale (POS) system (cash and card). Handle customer inquiries, feedback, and complaints effectively and professionally, resolving issues or escalating to management when necessary. Cafe Operations & Maintenance: Regularly clean and sanitize equipment, utensils, and work surfaces, adhering to food safety and health regulations. Monitor and manage inventory levels of coffee beans, milk, syrups, and other supplies, restocking as needed and reporting shortages to management. Report any equipment malfunctions or maintenance needs promptly. Adhere to all health and safety regulations and guidelines. Teamwork & Communication: Collaborate effectively with team members to ensure smooth service and efficient workflow, especially during peak hours. Communicate clearly and effectively with colleagues and management. Be willing to learn and adapt to new procedures, menu items, and cafe initiatives. Job Type: Full-time Pay: ₹17,000.00 - ₹23,000.00 per month Work Location: In person
Key Responsibilities: Food Preparation & Assembly: Prepare and portion fresh ingredients such as fruits, granola, nuts, and other toppings. Assemble acai bowls and smoothies accurately and efficiently, following specific recipes and presentation guidelines. Ensure all food items meet quality and freshness standards. Online Order Preparation: Accurately take and process customer orders online, including special requests and dietary restrictions mentioned on the computer system. Operate the Point-of-Sale (POS) system, handle cash and credit card transactions, and provide correct change. Address customer inquiries and resolve any issues with professionalism and a positive attitude. Cleanliness & Sanitation: Maintain a clean and organized workstation, including blending equipment, prep areas, and topping stations. Adhere strictly to all food safety and sanitation guidelines, including proper handwashing, temperature control, and cross-contamination prevention. Inventory & Stocking: Monitor ingredient levels and assist with stocking and rotating inventory. Receive and properly store deliveries, ensuring proper labeling and organization. Communicate low stock or inventory discrepancies to the management. Teamwork & Operations: Collaborate effectively with team members to ensure smooth service, especially during peak hours. Assist with other operational needs as required, such as opening and closing procedures. Be available to work flexible hours, including evenings, weekends, and holidays. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
Responsibilities: Packaging Baked Goods: Carefully package various baked goods, such as cakes, pastries, bread, cookies, etc., into appropriate containers to maintain freshness, prevent damage, and ensure they look appealing. This may involve using boxes, bags, wraps, and other packaging materials. Order Assembly: Accurately assemble customer orders, ensuring all items are included and packed according to the order specifications. Double-checking orders is essential. Quality Control: Inspect baked goods for quality, appearance, and freshness before packaging. Remove any damaged or substandard items. Labeling and Organization: Label packages clearly with customer names, delivery addresses, order numbers, and any special instructions. Organize packaged orders for efficient delivery routing. Maintaining Cleanliness: Keep the packing area clean, organized, and sanitary, following food safety regulations and hygiene standards. Communication: Communicate effectively with other bakery staff, including bakers, decorators, and delivery drivers, to ensure smooth order processing and delivery. Following Instructions: Adhere to specific packaging instructions for different types of baked goods to maintain their quality and presentation. Meeting Deadlines: Work efficiently to meet packing deadlines, ensuring that orders are ready for delivery on time. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
We are thrilled to announce a fantastic opportunity for a skilled Barista to join our team at a soon-to-be-launched café in the heart of Mumbai. If you have a passion for crafting exceptional coffee experiences and want to be part of a dynamic team, we want to hear from you! Responsibilities: Prepare and serve a variety of high-quality coffee beverages. Ensure consistent taste and presentation of all drinks. Provide excellent customer service, creating a welcoming atmosphere. Maintain cleanliness and hygiene in the coffee preparation area. Requirements: Proven experience as a Barista. Knowledge of coffee brewing methods and techniques. Excellent customer service and communication skills. Ability to work in a fast-paced environment. Job Type: Full-time Pay: ₹17,000.00 - ₹25,000.00 per month Work Location: In person
We are thrilled to extend an invitation to join our bakery cloud kitchen team, where we specialize in crafting delicious, healthy, and homemade vegan treats that bring joy to our customers. Whether you're a seasoned culinary professional or a newcomer with a fervent interest in vegan baking, we encourage you to apply and become a part of our passionate team. About Cravinbyandy: At Cravinbyandy, we take pride in offering a diverse array of delectable vegan goodies, ranging from fluffy cupcakes to hearty sado bread, all made with the finest plant-based ingredients. Our commitment to using exclusively vegan ingredients sets us apart, making us a unique presence in the bakery industry. What We're Looking For: · 2-3 years of experience in a bakery kitchen (preferred but not mandatory) · Genuine passion for vegan baking and a desire to create wholesome, flavorful treats · Strong attention to detail and the ability to follow recipes accurately · Willingness to learn and adapt to our unique approach to vegan culinary arts · Creativity and the ability to contribute fresh ideas to our menu · Teamwork and communication skills to collaborate effectively with our dedicated kitchen crew As part of our team, you'll have the opportunity to: · Work in a creative and supportive environment where your ideas are valued · Learn and perfect the art of vegan baking from our experienced bakers · Contribute to the development of new, innovative vegan recipes · Create baked goods that bring joy and satisfaction to our customers · Grow with us as we continue to expand and make a positive impact in the vegan culinary world If you're passionate about spreading the joy of wholesome, homemade vegan treats, we want to hear from you! Please send your resume. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Work Location: In person
Location: Churchgate Key Responsibilities: Food Preparation: Assists in the washing, peeling, chopping, and preparation of a wide range of fresh fruits, vegetables, grains, legumes, nuts, and seeds. Prepares ingredients for dishes. Assists in the preparation of healthy sauces, dressings, dips, and marinades using fresh, wholesome ingredients. Learns and applies various cooking methods suitable for healthy and vegan cuisine (e.g., steaming, grilling, roasting, sautéing with minimal oil, raw food preparation). Portion ingredients accurately according to recipes and specifications. Kitchen Operations: Maintains a clean and organized workstation throughout the shift, adhering to strict hygiene standards. Assists with receiving and storing food deliveries, ensuring proper rotation and labeling. Learns to operate and maintain kitchen equipment safely and efficiently. Assists in general kitchen duties as required, including dishwashing, cleaning floors, and sanitizing surfaces. Recipe Adherence & Quality Control: Follows recipes precisely to ensure consistency in taste, texture, and presentation of vegan and healthy dishes. Learns about common food allergies and dietary requirements, ensuring cross-contamination is avoided. Assists in tasting and evaluating dishes to ensure quality and adherence to healthy/vegan standards. Learning & Development: Actively seeks to learn new culinary techniques and expand knowledge of vegan and healthy ingredients. Asks questions and takes initiative to understand kitchen processes and procedures. Responds positively to feedback and strives for continuous improvement. Attends training sessions and workshops as required. Teamwork & Communication: Works collaboratively with all kitchen staff to ensure smooth service and efficient operations. Communicates effectively with senior chefs regarding tasks, challenges, and progress. Maintains a positive and professional attitude within the kitchen. Qualifications & Skills: Essential: Basic culinary training or enrollment in a culinary program is highly desirable. Proven passion and interest in vegan, vegetarian, and healthy food. Basic understanding of food safety and hygiene principles. Ability to follow instructions accurately and work independently when required. Strong attention to detail and organizational skills. Ability to work in a fast-paced, demanding environment. Good communication and interpersonal skills. Physical stamina to stand for long periods and lift moderate weights. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person