Customer Service Executive

0 years

1 - 2 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a highly skilled customer service representative with fluent English communication skills for Cravin Ventures Pvt. Ltd, our cafe outlet.

Instagram handle: cravinbyandy

Key Responsibilities

  • Customer Order Management: Take and process orders from customers via multiple channels, including in-person, over the phone, and through digital platforms like WhatsApp.
  • Customer Communication: Respond promptly and professionally to all customer inquiries, feedback, and complaints.
  • Delivery Coordination: Effectively coordinate with various delivery services to ensure the timely and accurate delivery of our products, especially for our cloud kitchen operations.
  • Product Knowledge: Maintain a deep understanding of our menu and offerings to provide recommendations and answer customer questions accurately.
  • Issue Resolution: Handle customer issues or concerns with empathy and professionalism, striving to find a quick and satisfactory solution.
  • Sales & Upselling: Proactively suggest menu items and promotions to enhance the customer experience and increase sales.
  • Record Keeping: Maintain accurate records of customer interactions, orders, and feedback to help us improve our service.

Qualifications

  • Previous experience in a customer service role, preferably in the food and beverage industry.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using digital communication tools, especially WhatsApp.
  • Strong organizational and multitasking abilities.
  • A friendly, patient, and professional demeanor.
  • Ability to work in a fast-paced environment and handle pressure gracefully.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person

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