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Cravin Ventures Pvt Ltd
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Customer Service Executive

Customer Service Executive

Cravin Ventures Pvt Ltd

0 years

1 - 2 Lacs

mumbai

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

service communication empathy multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a highly skilled customer service representative with fluent English communication skills for Cravin Ventures Pvt. Ltd, our cafe outlet.

Instagram handle: cravinbyandy

Key Responsibilities

Customer Order Management: Take and process orders from customers via multiple channels, including in-person, over the phone, and through digital platforms like WhatsApp.
Customer Communication: Respond promptly and professionally to all customer inquiries, feedback, and complaints.
Delivery Coordination: Effectively coordinate with various delivery services to ensure the timely and accurate delivery of our products, especially for our cloud kitchen operations.
Product Knowledge: Maintain a deep understanding of our menu and offerings to provide recommendations and answer customer questions accurately.
Issue Resolution: Handle customer issues or concerns with empathy and professionalism, striving to find a quick and satisfactory solution.
Sales & Upselling: Proactively suggest menu items and promotions to enhance the customer experience and increase sales.
Record Keeping: Maintain accurate records of customer interactions, orders, and feedback to help us improve our service.

Qualifications

Previous experience in a customer service role, preferably in the food and beverage industry.
Excellent communication skills, both written and verbal.
Proficiency in using digital communication tools, especially WhatsApp.
Strong organizational and multitasking abilities.
A friendly, patient, and professional demeanor.
Ability to work in a fast-paced environment and handle pressure gracefully.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Language:

English (Required)
Hindi (Preferred)

Work Location: In person

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