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Customer Service Executive

Customer Service Executive

Thimblerr

3 years

0 Lacs

gurgaon haryana india

Posted:2 weeks ago| Platform:

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Skills Required

service communication support styling logistics crm metrics merchandising engagement management

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role

We are looking for an experienced and fashion-savvy Customer Service Executive to manage customer communication and post-purchase support for our apparel brand. The ideal candidate should have excellent communication skills, a good understanding of fashion trends, and the ability to deliver a delightful customer experience at every touchpoint.

Key Responsibilities

Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.
Provide styling or size recommendations to customers when needed.
Handle escalations professionally and ensure timely resolutions.
Coordinate with logistics, operations, and production teams to ensure smooth deliveries.
Maintain CRM records and track customer satisfaction metrics.
Share customer insights and feedback with the brand and merchandising teams.
Assist in improving service processes and customer engagement strategies.

Requirements

Minimum 3 years of experience in customer service within fashion / apparel / D2C brands.
Excellent verbal and written communication skills in English.
Strong interpersonal and problem-solving skills.
Good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.

Preferred Qualifications

Prior experience working with D2C or premium apparel Brands.
Understanding of e-commerce workflows and return/exchange management.

Skills: communication,apparel,crm,customer service executive,customer service,communication skills,d2c,customer

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Customer Service Executive