Customer Service Executive

Company Overview: Sharp Financial Services Pvt. Ltd. is an RBI-registered NBFC working in the domain of retail lending and microfinance. With a bold vision to lead the business loans industry, Sharp Finance aims to become the trusted ambassador for MSME enterprises, particularly women-led businesses. We firmly believe in the untapped potential of the Indian business community and its ability to achieve rapid growth when equipped with the right resources. By partnering with entrepreneurs and business owners, we strive to empower them with the financial freedom necessary to transform their dreams into reality. From our inception, we set out to redefine the standards of financial services, aiming to be at the forefront of innovation and customer-centric solutions. At Sharp Finance, our mission extends beyond providing financial support. We are committed to offering on-the-ground assistance to each of our clients. We understand that true value lies not only in the funds we provide but also in being a reliable partner for any operational challenges they may encounter. That is why we are dedicated to establishing a physical presence within easy reach of all our clients' businesses to build trust and reliability in our systems. Job Summary: We are looking for a proactive and customer-focused Tele calling Executive to handle customer interactions effectively. The role involves managing incoming and outgoing calls for EMI reminders, collections, handling customer queries, and supporting sales efforts. You will also coordinate with internal teams to ensure timely resolution of customer issues. Key Responsibilities: Make outbound calls for EMI reminders, loan repayment follow-ups, and collections. Attend inbound calls to address customer queries and provide required information. Make sales calls for promoting relevant loan or insurance products. Maintain daily call logs and update customer interaction records accurately. Coordinate with internal departments (Operations, Credit, Sales) to resolve customer queries. Ensure excellent customer service and follow-up until issue resolution. Escalate complex issues to relevant departments when necessary. Meet daily/weekly call targets and reporting requirements. Key Skills & Requirements: Experience: 1–2 years of relevant experience in tele calling, customer service, or collections (NBFC/BFSI sector preferred). Education: Minimum HSC or Graduate in any stream. Languages: Fluency in Marathi, Hindi and English. Any other language proficiency is a plu Strong verbal communication and active listening skills. Basic computer proficiency (MS Excel, Data Entry, CRM tools, etc.). Customer-first attitude with patience and problem-solving ability. Ability to manage call pressure and multitask efficiently