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Nipura Fashions Retail
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Customer Service Executive

Customer Service Executive

Nipura Fashions Retail

1 - 4 years

|

1 - 3 Lacs

Posted:1 week ago| Platform:

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Skills Required

communication skills handling customer queries customer service customer support solving queries convincing power product knowledge teamwork verbal communication leadership skills interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle complex customer queries and resolve issues promptly through effective communication skills.
Develop strong relationships with customers by understanding their needs and providing personalized solutions.
Engage with customers on WhatsApp, Instagram, and website chat to guide them on product selection, gifting choices, and size or style queries.
Convert customer interest into confirmed orders through personalized recommendations.
Handle post-purchase queries related to delivery, returns, and exchanges with empathy and efficiency.
Coordinate with warehouse and logistics teams for smooth resolution of issues and timely updates.
Identify fraudulent returns and coordinate dispute resolution.
Send thank-you and follow-up messages to nurture long-term customer relationships.
Understand the reasons for abandoned carts and checkouts, resolve customer concerns, and convince them to complete the purchase with Nipura.
Reconnect with inactive customers and support loyalty and referral initiatives.
Collect and share product feedback, reviews, and customer insights with the Product and Marketing teams.
Collaborate with internal teams to improve processes, products, and services for a better customer experience.
Ensure timely escalation of critical issues to senior management when necessary.
Contribute to improving overall customer experience metrics and repeat purchase rate.

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Nipura Fashions Retail

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