Customer Service Executive

Job Description

Responsibilities: 1. Customer Support: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. - Provide accurate and comprehensive information about our products, services, and company policies. - Resolve customer complaints, issues, and concerns effectively, aiming for first-call resolution whenever possible. - Escalate complex or unresolved problems to the appropriate department or supervisor for further assistance. - Maintain accurate records of customer interactions and transactions using our CRM software. 2. Sales and Upselling: - Identify potential sales opportunities during customer interactions and proactively promote products or services. - Understand customer needs and recommend appropriate solutions to meet their requirements. - Meet or exceed sales targets and objectives while maintaining a high level of customer satisfaction. - Provide product demonstrations or explanations to interested customers. - Collaborate with the sales team to share customer feedback and contribute to improving the sales process. 3. Product Knowledge and Training: - Stay up-to-date with our product offerings, features, and industry trends. - Participate in ongoing training sessions and product knowledge updates to enhance your understanding of our products. - Share product knowledge with customers and address any questions or concerns they may have. - Provide feedback to the product development team based on customer input and needs. 4. Customer Relationship Management: - Build and maintain strong customer relationships through excellent communication and follow-up. - Proactively engage with customers to ensure satisfaction, retention, and loyalty. - Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement. - Collaborate with cross-functional teams to implement customer-centric initiatives. Qualifications: - High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer support or a related field. - Proven track record in sales or upselling is highly desirable. - Excellent communication and interpersonal skills. - Strong problem-solving and conflict resolution abilities. - Ability to multitask, prioritize, and manage time effectively. - Proficiency in CRM software and Microsoft Office Suite. - Detail-oriented with a focus on accuracy and quality. - Ability to work independently and as part of a team. - Positive attitude and willingness to learn and adapt in a fast-paced environment. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Morning shift Supplemental Pay: Commission pay Ability to commute/relocate: Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Hindi (Required)