Customer service executive

Designation

Location:

Responsibilities

• Responsible for initiating shipments from company’s overseas factories to customers in India
• Understanding customer’s delivery process & initiating shipment procedure by coordinating with customers & internal members sitting in SE Asia, China & Japan
• Maintaining database of shipping arrangements & forecasts and conducting customer follow-ups, factory follow-ups etc.
• Preparation of all documentation required for completing shipments
• Updating shipping instructions, monitoring outcomes, and recommending suitable actions on a regular basis
• Sound understanding about shipment & logistics terminologies, tracking mechanism, incident reporting and escalation management
• Supporting ad-hoc organizational initiatives in maintain business operations as when required Position
  

Requirements

• 0-1 years of experience in the field of logistics, shipments & deliveries in manufacturing companies or export-import houses
• Highly adept in understanding logistic issues & executing them into actions with little supervision
• Strong communication skills & fluent in English as profile requires consistent collaboration with Indian customers & internal members sitting in China, Thailand, Singapore & Japan
• Good with numbers, analysis & executing instructions in internal logistics system
• Ability to think strategically and conceptually and maintain a focus on quick turnaround times
• Experience working in MS Excel, Word & PPT