Customer service Executive - Inbound Process (SBI)

0 - 5 years

2 - 4 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Role: Customer Support Executive SBI Inbound Process

Location:

Process Overview

  • This is a voice-based inbound customer support process for SBI.
  • Candidates will handle incoming customer queries and provide prompt resolutions.

Eligibility Criteria

  • Minimum qualification: Graduate
  • At least 6 months of experience in a voice calling/customer service role
  • Excellent communication skills in English and Hindi

Job Responsibilities

  • Answer incoming calls from SBI customers
  • Resolve customer queries efficiently and professionally
  • Maintain call logs and update customer records as needed
  • Ensure high levels of customer satisfaction through quality service
  • Follow process guidelines and meet performance targets

Key Skills Required

  • Strong verbal communication
  • Customer-centric approach
  • Problem-solving skills
  • Ability to work in rotational shifts

Apply Now !

HR

Mob No:7796426975

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