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Impact Hr Km Solutions
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Customer service Executive

Customer service Executive

Impact Hr Km Solutions

1 - 2 years

|

2 - 3 Lacs

nashik maharashtra india

Posted:4 days ago| Platform: Foundit logo

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Skills Required

crm software problem solving data entry time management product knowledge multitasking conflict resolution communication skills customer engagement technical support

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are looking for a motivated Customer Service Executive to join our team in India. The ideal candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, and ensuring a high level of satisfaction.

Responsibilities

Handle customer inquiries and complaints via phone, email, and chat.
Provide accurate, valid, and complete information to customers using the right methods/tools.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers and ensure their satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.

Skills and Qualifications

1-2 years of experience in customer service or related field.
Excellent communication skills in English and Hindi (other regional languages are a plus).
Strong problem-solving skills and the ability to think critically.
Proficient in using customer service software and tools.
Ability to work in a fast-paced environment and handle stress effectively.
Strong interpersonal skills and the ability to work in a team.

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Impact Hr Km Solutions

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