Customer Service Executive

Position Overview

Customer Service Executive

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Draft and type clear and concise communication to address customer concerns and queries.
• Utilize problem-solving skills to resolve customer issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Manage time effectively to handle multiple tasks and meet deadlines.
• Utilize Google Suite and MS Office tools to enhance productivity and communication.
• Participate in training and development programs to enhance skills and knowledge.

Qualifications

The ideal candidate will possess the following qualifications:

• 1 to 2 years of experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Strong typing skills with attention to detail.
• Proficient in Google Suite and MS Office applications.
• Demonstrated ability to solve problems and think critically.
• Effective time management skills to prioritize tasks and meet deadlines.
• A positive attitude and a passion for helping others.

3 positions