Hammer Head Global Solutions Private Limited

Position Overview We are seeking a dedicated and enthusiastic Customer Service Executive to join our dynamic team in Delhi . This is an exciting opportunity for individuals looking to kickstart their career in customer service. As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and enhancing the overall customer experience. With an annual salary of 3,00,000 , this full-time position offers a rotating schedule and requires on-site work. Key Responsibilities Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilize problem-solving skills to handle customer complaints and provide effective solutions. Manage time efficiently to handle multiple customer requests and prioritize tasks effectively. Draft clear and concise communication to customers via email, chat, and phone. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Stay updated on product knowledge and company policies to provide accurate information to customers. Qualifications The ideal candidate will possess the following qualifications: 0 to 2 years of experience in customer service or a related field. Strong communication skills, both verbal and written. Proficiency in MS Office and typing skills. Ability to work in a fast-paced environment and adapt to changing situations. Excellent problem-solving abilities and a customer-centric mindset. Strong organizational skills and attention to detail. If you are passionate about providing outstanding customer service and are looking for a rewarding career opportunity, we encourage you to apply. Join us in making a difference in our customers' lives! We have 2 positions open for this role, and we look forward to welcoming new talent to our team!