Position Overview We are seeking a dedicated and enthusiastic Customer Service Executive to join our dynamic team in Delhi . This is an exciting opportunity for individuals looking to kickstart their career in customer service. As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and enhancing the overall customer experience. With an annual salary of 3,00,000 , this full-time position offers a rotating schedule and requires on-site work. Key Responsibilities Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilize problem-solving skills to handle customer complaints and provide effective solutions. Manage time efficiently to handle multiple customer requests and prioritize tasks effectively. Draft clear and concise communication to customers via email, chat, and phone. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Stay updated on product knowledge and company policies to provide accurate information to customers. Qualifications The ideal candidate will possess the following qualifications: 0 to 2 years of experience in customer service or a related field. Strong communication skills, both verbal and written. Proficiency in MS Office and typing skills. Ability to work in a fast-paced environment and adapt to changing situations. Excellent problem-solving abilities and a customer-centric mindset. Strong organizational skills and attention to detail. If you are passionate about providing outstanding customer service and are looking for a rewarding career opportunity, we encourage you to apply. Join us in making a difference in our customers' lives! We have 2 positions open for this role, and we look forward to welcoming new talent to our team!
Position Overview We are seeking a dedicated and enthusiastic Customer Service Executive to join our dynamic team in Delhi . This full-time position offers an annual salary of 3,00,000 and is ideal for individuals who are passionate about providing exceptional customer service. As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Draft and type clear and concise communication to address customer concerns and queries. Utilize problem-solving skills to resolve customer issues effectively and efficiently. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Manage time effectively to handle multiple tasks and meet deadlines. Utilize Google Suite and MS Office tools to enhance productivity and communication. Participate in training and development programs to enhance skills and knowledge. Qualifications The ideal candidate will possess the following qualifications: 1 to 2 years of experience in a customer service role. Excellent communication skills, both verbal and written. Strong typing skills with attention to detail. Proficient in Google Suite and MS Office applications. Demonstrated ability to solve problems and think critically. Effective time management skills to prioritize tasks and meet deadlines. A positive attitude and a passion for helping others. We have 3 positions available for this role, and the job schedule will be on a rotating basis. The work mode is on-site , allowing for direct interaction with our customers and team members. If you are looking for a rewarding career in customer service and meet the qualifications listed above, we encourage you to apply and become a part of our team!