0 - 2 years

0 Lacs

Posted:Just now| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position Overview

Customer Service Executive

Key Responsibilities

  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Utilize problem-solving skills to handle customer complaints and provide effective solutions.
  • Manage time efficiently to handle multiple customer requests and prioritize tasks effectively.
  • Draft clear and concise communication to customers via email, chat, and phone.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service delivery and customer experience.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications

The ideal candidate will possess the following qualifications:

  • 0 to 2 years of experience in customer service or a related field.
  • Strong communication skills, both verbal and written.
  • Proficiency in MS Office and typing skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Strong organizational skills and attention to detail.

If you are passionate about providing outstanding customer service and are looking for a rewarding career opportunity, we encourage you to apply. Join us in making a difference in our customers' lives!

2 positions

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