Customer Service Executive

1 - 2 years

0 Lacs

Posted:2 months ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Envia.com is the leading logistics, technology, and e-commerce company that is revolutionizing shipping worldwide. We help companies automate and manage their local, national, and international shipments and we have presence in more than 17 countries. We use the highest technology, with a global network of strategic partners that promote global trade by exceeding our client's expectations. You will explore the latest cutting-edge technologies and tools at envia.com that allow us to optimize our operations and exceed market expectations. You will witness how our creative and efficient solutions make a difference in the world of logistics, technology, and e-commerce. Role & Responsibilities: • Responsible for incoming chat contacts • Follow up on customer requests • Outbound & inbound calling • First response to customers and sales team. • Daily and weekly reports, delivery based on results and requests. • Keeping all KPIs in line and customer satisfaction as a priority. • Attend to chat volume, send daily pick up reports to couriers • Assistance to sales teams • Weekly report on incidents and common issues • Customer education, client and partner communication written and spoken Skills & Knowledge: • Computer skills • English Proficiency • Positive positioning and multitasking • Knowledge in customer success • Minimum Experience – 1 to 2 years Location: Noida Sector 2, Nearest Metro Station: Noida Sector 15 Working Days: Monday to Friday (09:30 AM to 06:30 PM) Show more Show less

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