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Home
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The HIRD
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Customer Service Executive

Customer Service Executive

The HIRD

0 - 5 years

0 Lacs

Gurugram Haryana India

Posted:11 hours ago| Platform:

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Skills Required

service query documentation support communication development collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring for leading MNC for Gurugram :

Requirement For Senior Customer Representative :

Experience:

Shift:

Joining:

Location:

Role:

Salary:

Education:

Schedule:

Transport: Two

Roles and Responsibilities:

Customer service through calls.
Ensure timely and accurate service delivery at defined productivity levels.
Build client and domain knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
Maintain internal and client level delivery quality on calls, chats and email conversations.
Adhere to customer service attendance and accountability policies.
Execute issue / query resolution and ensure proper documentation and follow-up.
Identify, share and support operational improvements.

Relevant Experience

Excellent communication skills.
Should be flexible to work in rotational shifts.
Proficient in computer usage and basic knowledge of MS Office.
Defined career roadmap that offers growth opportunities.
Performance based incentive program.
Investment in talent development and skills enhancement.
Work life balance with any 5-day work week.
Collaborative environment with best-in-class professionals.

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