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Capita
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Customer Service Executive

Customer Service Executive

Capita

1 - 4 years

2 - 4 Lacs

Bangalore Rural, Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Chat Customer Service Live Chat Solving Queries Chat Support International Chat Process Chat Process CSE Customer Care International Process Web Chat UK Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opportunity at Capita Position: Customer Service Executive (Chat) Domain: UK-based Utility Location: Bangalore Work Mode: Work from Office Shift: UK Shifts (2 Rotational Offs) Key Responsibilities: Handle customer interactions via chat Resolve utility-related queries efficiently Maintain high levels of customer satisfaction Adhere to process guidelines and quality standards Deliver timely and efficient support according to customer requirements and SLA Responsible for the care, accuracy, confidentiality, security and maintenance of information Adhere to all policies, processes and business rules Manage follow up enquires and administration Good communication and interpersonal skills Ability to organise, plan and meet set targets Ability to present information clearly, concisely and accurately Eligibility Criteria: Qualification: HSC/ Graduate with minimum 6months of international chat experience Skills: Excellent communication skills, customer-centric approach, adaptability to UK shift timings Salary: Based on last drawn salary Job location : 8th Floor, Crescent 3, PRESTIGE SHANTINIKETAN, & 4, Main Rd, Thigalarapalya, Whitefield, Bengaluru, Karnataka 560048 Contact Person - Shruti S - 9833078560 / shruti.sakharkar@capita.com

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Capita

www.capita.com

IT Services and IT Consulting

London England

10001 Employees

93 Jobs

Key People

Jon Lewis

Chief Executive Officer
Simon Smith

Chief Financial Officer
Nikhil Rathi

Chief Operating Officer

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