Customer Service Executive

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About Adivaa

Adivaa is India’s leading smart health-tech company, creating advanced wellness solutions through hydrogen water technology, smart wearables, and intelligent lifestyle innovations. Our clientele includes high-net-worth individuals (HNIs), athletes, professionals, and conscious consumers who expect nothing short of exceptional service, both before and after purchase.

Role Overview

We are looking for a proactive and sharp Customer Experience Executive to join our fast-growing team. This role goes beyond regular customer support, it’s about building trust, relationships, and brand loyalty with every interaction.

You’ll be the first point of contact for our premium clients, responsible for resolving queries, handling post-purchase care, managing feedback loops, and ensuring a seamless, luxurious customer journey.

Key Responsibilities

• Provide top-notch customer support across phone, WhatsApp, email, and social platforms.

• Address product inquiries, technical doubts, delivery issues, and after-sales concerns with clarity and confidence.

• Think on your feet to offer on-spot solutions without escalating unnecessarily.

• Handle objections and complaints tactfully while maintaining brand tone and empathy.

• Coordinate with logistics, tech, and sales teams to ensure smooth resolution of customer issues.

• Create and maintain detailed logs of customer interactions, follow-ups, and resolutions.

• Build long-term relationships with customers by delivering personalized service.

• Proactively collect feedback and suggest internal improvements based on real-time interactions.

What We’re Looking For

• Excellent spoken and written English — clear diction and confident communication is a must.

• Strong problem-solving skills and the ability to remain calm under pressure.

• A natural listener with high emotional intelligence and people-first attitude.

• Previous experience dealing with premium clients or HNI customers is highly preferred.

• Knowledge of CRM tools (Zoho, Freshdesk, etc.) and MS Excel/Sheets.

• A self-starter who takes ownership of customer satisfaction from start to finish.

• Passionate about wellness, technology, and delivering great service.

What You’ll Get

• A chance to be part of a fast-growing health-tech brand creating real impact.

• Opportunity to grow your career across customer success, brand management, and leadership roles.

• Work environment that values autonomy, creativity, and initiative.

• Direct interaction with leadership and cross-functional teams.

• Employee discounts on Adivaa products and wellness perks.

How to Apply

contact@adivaasmart.com

Subject Line: Application for Customer Experience Executive – [Your Name]