Customer Service Executive

0 years

1 - 3 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Customer Interaction & Support
  • Handle inbound and outbound calls, emails, and chat queries from customers.
  • Respond to product inquiries, order status updates, service requests, and complaints.
  • Maintain a polite and professional tone in all interactions.
  • Issue Resolution
  • Log, track, and resolve customer complaints efficiently.
  • Coordinate with internal departments (Sales, Dispatch, Technical, etc.) for timely solutions.
  • Ensure follow-up until resolution and closure of the case.
  • Customer Relationship Management
  • Build positive relationships and ensure customer satisfaction.
  • Identify recurring issues and suggest improvements to internal processes.
  • Support retention by maintaining strong post-service follow-up.
  • Data & Documentation
  • Maintain accurate records of customer interactions and transactions.
  • Update CRM or ticketing systems with relevant case details.
  • Prepare periodic reports on customer feedback and issue trends.
  • Team Coordination & Quality
  • Work collaboratively with the team to achieve service-level targets (TAT, CSAT).
  • Participate in regular training sessions to enhance communication and product knowledge.
  • Adhere to company policies, communication standards, and escalation procedures.

Job Types: Full-time, Permanent

Pay: ₹8,783.38 - ₹30,000.00 per month

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You