Customer Service Engineer

Responsibility:

1.      Installation and Commissioning for above said new Products along with Fse’s.

2.      Provide end-user training on equipment operation and maintenance during PMS

and breakdown service.

3.      Remote Support to End-user / Fse’s during any breakdown calls.

4.      Need to support for the Product Cannibalization / Testing / Demonstration whenever required.

5.      Coordination with regional service team and Sales for any technical support issues related to service.

6.      Supporting West region local day-day field / pms calls, whenever there is no work with DR systems.

7.      Adhere to time-bound service schedules with strict quality standards.

8.      Maintain proper documentation and reporting for all service activities.

9.      Update service records and activities in the CRM system.

10. Prepare and submit installation reports, breakdown reports, service contracts,

and performance certificates (hard and soft copies) and other official

documents as per requirement.

11. Ensure proper and timely replacement of service parts to customers & ensure to return of defective parts promptly with proper documentation.

12. Execute any ad hoc tasks assigned by the Head of Department (HOD)