Customer Service

Job Description

Urgent Opportunity for Client Experience Role - North Goa Office Location - Goa. Plot No.59A-1 and 59A-2, Pilerne Industrial Estate, Pilerne, Bardez, Goa - 403521 Job Description - (Associate) Client Experience Responsible for Handling Small/Medium client Tickets/queries and resolving within SLA’s Handling customer escalations-preparing RCA, and providing the solution Collaborate with internal stakeholders to maintain and increase the performance of client accounts Delivering information about the company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and a positive service experience Interact with clients, understand their needs and requirements, and deliver customized solutions Identify any process/product shortcomings in order to improve the same and share inputs with the product team on the development of tailored solutions that support client requirements by proactively asking for client Feedback on our products & services Regular Client Engagement to review their a/c performance and driving key performance metrics i.e. Delivery TAT, Pick up Performance Experience/eligibility criteria : Graduate with a minimum 0-3 years of experience in client handling Good to have a logistics background A data-oriented and systematic approach Required skills Excellent communication skills Strong Analytical Skills with proficiency in MS Office Ability to create, establish, and maintain strong relationships with clients Tenacity to work in a high-growth and fast-paced environment Efficient in time management with multitasking skills Problem-solving & Negotiation skills Empathy & Patience