Customer Service Associate (Non-Voice) - International / 5.5LPA

Job Title: International Non-Voice Process Executive !

Strong written and verbal communication skills in English is required !!

Job Summary:

We are seeking candidates with excellent communication skills to join our International Non-Voice Process team. The successful candidate will be responsible for providing customer support and resolving queries through email, chat, or other non-voice channels.

For More Details

HR Smitha@ 9880964847 (call or whats app)

Email id : Smitha@thejobfactory.co.in

Key Responsibilities:

1. Customer support: Provide timely and effective support to customers through email, chat, or other non-voice channels.

2. Query resolution: Resolve customer queries and concerns in a professional and courteous manner.

3. Communication: Communicate with customers, colleagues, and management to ensure seamless issue resolution.

4. Documentation: Maintain accurate records of customer interactions and resolutions.

Preferred Candidate Profile:

1. Education: Bachelor's degree in any discipline.

2. Excellent communication skills: Strong written and verbal communication skills in English.

3. Customer service experience: Prior experience in customer-facing roles, preferably in a BPO or international customer service environment.

4. Analytical skills: Ability to analyze problems and provide effective solutions.

5. Time management: Ability to manage time effectively and prioritize tasks.

Skills:

1. Strong written communication: Ability to write clear, concise, and professional emails or chats.

2. Problem-solving: Ability to resolve customer issues and provide effective solutions.

3. Customer-centric: Focus on providing excellent customer service and ensuring customer satisfaction.

4. Adaptability: Ability to adapt to changing processes, procedures, and customer needs.

For More Details

HR Smitha@ 9880964847 (call or whats app)

Email id : Smitha@thejobfactory.co.in