Posted:5 hours ago|
Platform:
Work from Office
Full Time
Job Overview
Strengthens customer relationships by acting as a liaison between customer and any internal points of contact
This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities.
Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements includin
Customer Relationship & Satisfactiono Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE.o Proactive communication to Customer on pending changes to MOQs, Lead Time, Price Agreement expiry and visits as requiredo Strategy for building positive customer relationships
Delivery Management On-going Backlog management and forecast monitoring Metric STS (Schedule to ship) & STR (Schedule to Request
Complete Order managemen
Billing Management Quote follow up and proactive billing management process Metric - Billin
Manage Service Delivery Process / Executio
o Ensure daily review of order backlog, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and teao Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipmentso Weekly quotes follow up, credit status monitoring and awareness of status on open quality issue
Manage Interfaces & Build Service Cultureo Act as voice of the Customer for internal support departmentso Participate in development training and process improvement projects to expand and challenge learning new ideas and processeso Take ownership for actions and follow through on tasks until resolved
Educational Degree: GraduateExperience: 2 to 5 years
Must have skills: SAP SD Order management / Backlog management
Special Qualifications, Knowledge & Skills:Customer Focus, Demand and forecast, Planning, SFDC (SalesForce Dot Com) (sales force-case management), Logistics, Excel, PowerPoint
TE Connectivity
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