Customer Service Associate

Fusion CX

1 - 4 years

1 - 4 Lacs

durgapur

Posted:-1 days ago| Platform:

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Skills Required

bpo management skills customer service presentation skills customer care convincing power customer interaction customer support service excellence voice process outbound leadership skills bengali customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct outbound calls to customers for surveys and feedback collection, aiming for the highest response rate.
Assist customers during the survey process, addressing their questions and concerns.
Accurately record customer responses, contributing to the quality and reliability of our data.
Maintain a positive, professional demeanor in all customer interactions, embodying the company s commitment to service excellence.
Follow all feedback collection guidelines and procedures, adhering to the company s protocols, standards, and schedules.
Work collaboratively with your team to meet and exceed performance targets and service objectives.

Job Requirements

A minimum educational qualification of Higher Secondary (12th grade) or equivalent.
Fluent in Bengali, with strong verbal communication skills and a friendly, courteous demeanor.
Available for a general shift from 9 AM to 6 PM, committing to the required work and log-in hours.
Demonstrated customer service skills, with the ability to multitask, prioritize, and perform well under pressure.

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