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Customer Service Associate

Customer Service Associate

Accenture in India

1 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform:

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Skills Required

service strategy consulting technology network power payroll processing management communication formatting data excel research auto resolve reports audit regulations drive support automation typing

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Retirement Solutions - Customer Service

Designation:

Customer Service Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

1+ years of experience in US Retirement Services domain – Defined Contributions – Managing Institutional contributions/ payroll contributions
Alternatively, 1+ years experience in payroll processing (preferred)
Remittance file management, Incoming contribution management, Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox management
Process incoming contributions for assigned clients ransactions. Includes; o Manual formatting nonstandard payroll files received (large data), excellent excel skills, data formatting, text to column de-limit. Analytical skills to separate out various contribution sources o Suspense resolution, research and match contributions that don’t auto match to a source o Resolve errors from a remittance file and review reports prior to posting o Individual contributions - Create deposit TSA/ TPA others, based on contribution received from Lockbox, Wire, ACH, Cheques
Communication: Work with plan administrators and Customer Service Management via email and phone for sending Good Order Notices (GON) and or payroll issues o resolve suspense contributions
Ensures all items are processed and\or resolved in a time. Supports business in audit processes.
Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
Perform research on all processing irregularities and drive issues to resolution
Strict adherence to non-disclosure of client information by preserving client confidentiality.
Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with stipulated time
Take active participation in process improvements and automation opportunities.
Ensure Quality Control standards that have been set are adhered to.
Excellent organizational skills with ability identify and prioritize high value/ aging transactions.
Completing assigned responsibilities and projects within timelines What are we looking for? NA NA Roles and Responsibilities:
Bachelor’s degree
Experience in the US retirement industry
Experience using Omni or any other Record Keeping platform (preferred)
Open core Night shifts based on business requirements
Good verbal & written communication skills in English
Good typing skill and attention to detail.
Good time management skills
Ability work independently, Any Graduation

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Customer Service Associate